The Call Centre comprises
a series of control posts
where the operators work.
Call reception is made on
the operator's own terminal.
It will indicate possible
customer location (should
call already be registered),
should customer not have
accepted it automatically.
Call Centre Functions
Call Centre: fully automated
call reception and service
assignation, system will handle
the majority of services in
the short-term, without any
operator intervention, system
suggests a destination to
the customer, and if accepted
call is not connected to the
operator.
Call Centre Functions
Call Centre: fully automated
call reception and service
assignation, system will handle
the majority of services in
the short-term, without any
operator intervention, system
suggests a destination to
the customer, and if accepted
call is not connected to the
operator.